RETURN & EXCHANGE POLICY
Eligibility & Timelines
- Return or Exchange requests must be made within 7 days of delivery.
- We offer 1 free return or exchange per order.
- Products purchased using Store Credit are not eligible for return or exchange.
How to Request for Return/Exchange?
- Mention the item(s) you'd like to return or exchange in the mail.
- Upload images in case of any defects/damages.
- Our team will schedule a pickup for orders within India.
- Once your item passes a quick quality check, we’ll issue a Store Credit or ship the exchange piece.
- Note: Please make sure the product is unworn, unused, and all tags are intact.
What If My Product Is Damaged or Missing?
- Report any damaged, defective, or missing items within 48 hours of delivery.
- Email us at teamnarzara@gmail.com with pictures and details, it will be easier for us if you mention the order ID-defect in piece in the subject line of the mail.
- We'll offer you a replacement, store credit, or a full refund – depending on the situation.
Store Credit Details
- Store Credit will be shared within 24 hours after pickup.
- It will be valid for 90 days from the date of issue.
- Credit value will include the price of returned items (excluding shipping).
- If you self-ship due to non-serviceable pin codes, we’ll add ₹150 as credit for your shipping costs.
Refunds
- We offer refunds only in cases of damaged or incorrect items.
- Refunds will be processed to your original payment method in 7–14 working days.
Cancellations
- You can cancel your order before it’s shipped.
- If cancelled after dispatch, ₹180 will be deducted as return shipping fee.
- Shipping fees are non-refundable once the order has left our warehouse.
Need Help?
We’re always listening, reach out anytime!
📧 Email: teamnarzara@gmail.com
📱 WhatsApp / Call: +91 8975791806
🕘 Support Hours: Monday to Sunday, 10:00 AM – 11:00 PM IST